A customer services manager ensures that the company they work for satisfies its customer needs. They may work at various levels, from head office to the front end of the business. This job includes helping to develop a customer service policy for an entire organisation managing a team of customer services staff or handling facetoface enquiries from customers. Any effort to make the life of the customer simple and easy is called effective customer service or "Customer Care". In today's business scenario, competition has reached tremendous proportions due to globalization and liberalization. Many global players have entered the markets increasing the competition in the market place. Attracting the customers by satisfying them at lowest cost has become increasingly crucial. Many professionally managed companies/sectors have institutionalized customer care as an independent function. back office jobs,customer care executive jobs,customer care jobs,customer management,customer support engineer,customer support jobs,front office jobs Customer Care Professional should be an effective communicator and a good listener.They have to listen to the problems and issues raised by the customers and understand them.They should be able to analyze the problems quickly to generate effective solutions. Most of the companies operate call centers exclusively to cater to the queries of the customers. It is very essential for a CCP to sound confident, pleasant, and professional on the telephone.Good Patience is one skill that is essential for a customer support executive There are chances that a customer may get irritated or annoyed over a product. To tackle such situations, a CCP has to exercise lot of patience.

1. providing help and advice to customers, using the organisations products or services
2. communicating courteously with customers by telephone, email and face to face
3. investigating and solving customer problems
4. handling customer complaints or any crises, such as security issues or a customer being taken ill
5. issuing refunds or compensation to customers
6. keeping accurate records of discussions or correspondence with customers
7. producing written information for customers, often involving use of computer packages/software
8. writing reports analysing the customer service that your organisation provides;
9. visiting customers to provide a one to one service
10. developing feedback or complaints procedures for customers to use
11. developing customer service policies and standards for your organisation or department
12. meeting with other managers to discuss possible improvements to customer service provided
13. being involved in staff recruitment and appraisals
14. training staff to deliver a high standard of customer service
15. leading or supervising a team of customer service staff

Customer Relationship Management is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success.CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. CRM is a business philosophy based upon the premise that "those organisations that best understand the needs of individual customers and are able to tailor their products and services accordingly, will be best positioned to achieve sustainable competitive advantage in the future". Customer relation management jobs are also having high demand nowadays and every insurance agencies,financial institutions are appointing such well trained persons to get attention of people.

Customer Care Representatives

Responsibilities:
1. Utilize Siebel (system) and/or other tools to address customer service request needs.
2. Works with other parts of the Support organization to ensure customer’s needs are met.
3. Will open service requests using Siebel when required.
4. Works closely with the CCR Supervisor to implement business strategies and tactical plans.
5. Required to understand Standard Operating Procedures as they apply to the Customer Care Support business.
6. Required to understand the needs of Customers in reference to Support Services Call Logging.
7. Accountable for proper and full utilization of Company assets and tools.
8. Ensures all working relationships follow Company Standards of Business Conduct.
9. Promote teamwork.
10. Maintains clean, safe and secure work areas.
11. Understands and applies appropriate quality improvement processes.
12. Promote the LSCA Guiding Principles.

Customer Support Executive

Excellent oral and written communication skills.
• Good at using all Excel functions.
• Excellent Computer knowledge (MS-Office, Report Generation etc)
• Smart & Articulate

Experience: 0.5-1 Years
Qualification: Graduate in any stream
Age: 18-28 Years

Customer Care – Executive

Attending to customer Complaints
Attending to customer Queries
Computerized Billing Using.
Reports Generation/Mailing Daily Reports
MIS Reports

Back Office Executives

B.Com/ BBA/ BMS graduate, Freshers are also welcom

A good command of the English language, both written and verbal, and excellent communication skills.
Candidate must have strong sense of giving Quality work.
Personal skills:
Ability to work in a team and contribute to the overall success of the department.
Ability to pay attention to details and a consistent approach.
Constructive attitude towards change and commercial challenges.
Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
Strong self management skills.

CUSTOMER SERVICE ANALYST

FOR PROVIDING CONTINUOUS EXCELLENT CUSTOMER SERVICE -
FORECASTING, SCHEDULING & TRACKING OF STAFFING IN CS -
ANALYSE EFFECTIVENESS & RELEVANCE OF EXISTING CUSTOMER SERVICE SKILLS & PROCEDURES
RECOMMEND TRAINING PROGRAMMES TO STAFF

DIPLOMA IN BUSINESS ANALYSIS OR EQUIVALENT
2 YEARS EXPERIENCE IN BUSINESS ANALYSIS WITH RESPECT TO PROVIDING EXCELLENT CUSTOMER SERVICE
EXPERIENCE IN COURIER SERVICE INDUSTRY PREFERABLE

customer support openings in convergys

Job Description: Handling the Queries of US/.UK

Qualification: Graduate/ Post Graduate/ Diploma, BE

Skills: Excellent Communication skills and willing to work in Night Shift

Work Experience: 0 to 4 yrs

DAY SHIFT - FRESHER/EXP - CUSTOMER SERVICE

Call Handling

ACTIVITY

- Registers pick-ups.
- Handles complaint calls and registers them in CARESS module and follows-up to ensure it gets closed within 48hrs.
- Ensures the target of a minimum of 150-200 calls is achieved
- Organize for priority deliveries in co-ordination with operations team
- Calling and informing the operations outbound team on scheduled
pickups on a daily basis.
- Maintain the call MIS module to help have proper information on the
kind of calls received at
the call center.
- Ensure calls are picked-up within 3 rings.
- Proactively track each and every shipment in the network.
- Ensure Sales Leads - 5 leads per month is achieved as per target.

Job Specification

Qualification: Graduates with 0-3years of experience in Interacting with customers over the telephone would be preferred.

Computer Knowledge : Ability to use MS-Word to be able to write letters to clients,

Basic Numerical Ability to be able to calculate the dimensional weight of consignments with the help of calculator as per the data given by the client.

Knowledge of Geography to be able to locate places with the assistance
of the country`s map to effectively answer queries on rates and transit
times.

- Good communication skills to be able to communicate effectively both verbally and on mail with internal and external customers to handle queries and provide information
- Service Orientation skills to serve the customer even during demanding times.
- Should be able to calm irate customers.
- Should be willing to assist the rest of the team in times of work pressure by sharing workload.

Customer Care Executive / Tele Marketing Executive

Customer Care Executive :
1. Attending incoming calls of customer.

2. Solving customer queries.

3. Attending customers who visit in company.

Tele Marketing Executive :
1. Attending incoming calls of existing clients

2. Doing outgoing calls for new clients.

Customer Service Associates

Underwriting of new business application forms.
Distribution Operations.
Financial Reconciliation.
Admin co-ordination and Claims Servicing.

Required Candidate Profile:
Graduate
Insurance knowledge would be an added advantage.
Work Exp : betw 1 to 3 years
Age : 20-26 yrs.
Should have some experience in operations, back office ,customer service and ideally from the Finance sector , telecom etc.
Good Communication skills
Good Analytical and Logical Reasoning abilities.

Compensation: 1.8 to 2.25 lacs p.a + Performance Bonus.

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